Privacy Policy | duelbits Official Casino Philippines

Welcome to duelbits. This Privacy Policy explains how we handle your personal information when you use our platform. This policy applies strictly to our services and the interaction between the user and our platform.

Please note that this policy does not apply to third-party websites. If you click on a link to leave our site, we are not responsible for the privacy practices of those external entities. We encourage you to read the privacy policies of any third-party site you visit.

To provide a secure and seamless gaming experience, we collect the following categories of information:

We gather information through three primary channels:

• Directly from you: Information provided during registration, KYC verification, and support requests.
• Automatically: Technical data collected via cookies and server logs while you navigate the platform.
• Partner Providers: Data received from our partner payment processors and identity verification services to confirm the validity of transactions and accounts.

Your data is processed for the following essential purposes:

• Account Management: Creating and maintaining your account and providing access to games.
• Financial Transactions: Processing deposits and withdrawals efficiently and securely.
• Compliance & Safety: Verifying your identity and age, and preventing fraud or the creation of multiple accounts.
• Optimization: Personalizing the content you see to improve your overall user experience.
• Legal Obligations: Fulfilling statutory requirements applicable to gambling operators in the Philippines.
• Marketing: Sending promotional offers only when you have provided explicit consent.

We do not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With payment processors, identity verification agencies, and technical infrastructure providers who help us operate the site.
• Legal Requirements: When required by law to share information with relevant authorities to prevent crime or comply with regulatory requests.

We implement robust technical and organizational measures to keep your data safe:

• Encryption: All data transmitted between your device and our servers is encrypted in transit.
• Access Control: Internal access to personal data is strictly restricted to authorized personnel based on their job function.
• Isolation: Sensitive payment data is isolated and handled by specialized payment providers.
• Monitoring: We continuously monitor our systems for unauthorized access or potential security threats.

We use cookies to enhance your experience, remember your preferences, and maintain security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your location, you have the following rights regarding your personal data:

To exercise these rights, please contact our support team via the channels available on our Support Page.

Note: Even after account closure, we are legally required to retain certain data to comply with gambling regulations and anti-money laundering rules in the Philippines.

We retain your personal information only for as long as is necessary to provide our services to you. Specifically, data is kept for the duration of your account lifecycle and then retained for the additional timeframe required by applicable law in the Philippines for auditing and regulatory purposes.

Our services are strictly restricted to individuals who are 18 years of age or older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated personal data.

Parents or guardians who believe a minor has registered on our platform should report this immediately through our support channels.

To provide a global-standard service, some of our technical and payment providers operate outside the Philippines. By using our site, you acknowledge that your data may be transferred to these regions. We ensure that appropriate safeguards are in place to protect your data during these transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed about how we handle your data.